Absa
Good Service to get geyser repaired

My geyser, which was replaced under a claim from Absa Insurance in 2009, stopped heating a few days ago. As it was still under guarantee, and I could not recall who the plumbers were, I contacted the Absa Insurance call centre on Tuesday morning at 09:00 and, surprisingly, was connected to an agent in a few seconds. They still had the record of my previous claim and suggested I lodge a new claim and they will send out their plumbers to investigate. I received a call from the Cape Town branch of Absa Insurance an hour later and the plumber (from JJ Lourens Plumbers) was on our premises by 11:00. He replaced the offending element and other parts that had corroded and we had hot water again that evening.
I was continually kept up to date on progress from Absa as well as the plumber via SMS.
Well done on resolving the problem win minimum hassle!

Company: Absa
Country: South Africa
City: Cape Town

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