Absa
Can your staff hear - Miss not equal to Mrs

First call to ABSA on Fri 4th Oct - very professional, took my geyser claim and within minutes plumber was phoning. The first plumber could not make our time so we got Inkuni (useless) plumbers. They were late so I wanted to lodge a complaint - first of all a Meghan took the first call and took 41 minutes to return a call to say "plumbers in traffic" USELESS. She and Lee both could not understand that my Title was MISS and not MRS (the claim was in my maiden name). I know that they both start with the letter "M" but please either buy earbuds for the staff or train them. The second a Lee said she was a receptionist and did I want to speak to a consultant - I am not sure what Lee was smoking but considering it impaired her judgement I would think it illegal. Only F--- A----- managed to be okay - but then she started interrupting me and did not like it when I interrupted her. Oh ABSA bank if these are trained consultants then they are useless if they are untrained then I suppose what can I expect. Where is the follow up for me to state how poor the plumbers were (they actually exceeded your staff's lack of phone skills)??? Only email me back - I do not respond to phonecalls

Company: Absa
Country: South Africa
City: Insurance

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