First National Bank
FNB ONLINE BANKING MALFUNCTION, STAFF UNHELPFUL

On 31 Aug I went to FNB for assistance with Paypal link, but senior staff avoided helping me, and claimed that Paypal was the problem: this was not true, the problem was with incorrect FNB data and malfunction of FNB online banking website. I later found out that the FNB Online Banking site was malfunctioning: senior staff "helpers" were not willing to admit this or deal with my problem (left me standing at a phone help line which was also not functioning). Khanyi (consultant) and Raylene (online) were superb and admitted online problems, but were unable to fix them. My online banking access and card pin have been blocked as a result of the website malfunction. If no reply to complaint by Branch Manager by 9 August, I will close my FNB current account, and send Head Office my reasons - your choice.

Prof D.D. Pratt

Company: First National Bank
Country: South Africa
City: Florida Rd

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