First National Bank
Cannot create an online banking profile

I opened a new business account on 18 July 2013. I collected the card and pin on 25 July and tried to create an online banking profile after the branch told me that I should do it on my own. I was kicked off the system in the process of doing this. On the 26 July I visited Morningside branch where I was told that there was a system problem and that I should try again the following week. On 29 July I visited Bryanston branch and told that account had been set up incorrectly and needed to go back to branch that created it. On 1 August and then again on 5 August I went to Northgate where Des was very helpful. She phoned online banking and asked them to delete my profile so it could be re-created. Both times online banking said no, there was no point as the problem still existed. I heard them myself. Even spoke to someone in the call centre from the branch. Today I phoned online banking and they say it has been fixed since 29 July and I must go into branch AGAIN so that the link (ZOB?) can be deleted and re-created. Exactly what Des had asked for twice! In the meantime I still have NO ACCESS to the funds in my account. I have wasted over 8 hours at the branches waiting for service

Company: First National Bank
Country: South Africa
City: Online Banking

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