First National Bank
New online banking software problem

Approximately 3 weeks ago while overseas we attempted to log on to FNB online banking and this was blocked
We phoned online FNB and were told to phone Parktown FNB After many failed attempts to get hold of the manager we spoke to someone who told us to phone online banking We were then told we needed a card and pin no that was in our house in SA We got our friend in SA to navigate through our house and found the card and pin When we gave this to online banking we were told it was outdated and no longer in use After 10 days and at a cost of R4500 we were told that we could only pay our staff by fax request After several attempts we were given the right no and the staff were paid on the 30th july 2 staff members quit We cut our trip short and went to cresta FNB and still couldnt reset our banking They finally admitted that there was a problem with software 2 days ago we were called and told that problem was resolved and should go to cresta to reregister Still we had no joy When we asked to have printout of statement they wanted to charge us R11 a page They finally got our online banking working today and much to our dismay we found that FNB charged us R1300 for doing our transfers

Company: First National Bank
Country: South Africa
City: Johannesburg

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