Groupon SA
Unable to understand / implement basic instruction

I purchased two deals from Groupon on 1 November 2012. I asked for one deal to be cancelled and reimbursed as a groupon credit as I will only be using the one deal. Over the next month and a half custiomer service where unable to cancell and credit the correct deal. Eventually in Jan 2013 after a lengthy phone call trying to contact customer service were told that both deals have been canceled (without my knowledge) and that I would be getting a credit refund to my account for one deal and the other as Groupon credits (which I have received thank you).

Needless to say, after supply them with two different set of bank account details, I was given exucuse after excuse of why the refund was not reflected in my bank account.

It's 19 Feb 2013 and I'm still waiting on them to conclude this process...

Marshall

Company: Groupon SA
Country: South Africa
City: Cape Town

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