SA Roadlink
SERVICE FROM

0n 01/04/2012, I booked a bus from Kroonstad to Worcester for my brother, and the bus was supposed to leave at 13:20. But he waited, and the bus didn't arrive until he phoned the Roadlink customer center. He was told the bus would be available at 20:00, of which the 20:00 bus would arrive late to Worcester, as he was going to work at 7:00 am on 02/04/2012. So he had to book Tranxlux, so that he could make it to work on time. And when I phoned, I was told to go to Roadlink offices in Cape Town to fill the refund form, as I was the person who bought the ticket. And the nightmare started.

The next day, April 3, 2012, I went to the Cape Town bus terminal and filled in a refund form. The SA Roadlink agent at the station made sure that the call center received my form, but until today, the 23 of MARCH 2013 I did not receive a refund, a call, or any other contact! Today, the 24th of April, I called again their call center; but I have been told that a lady named Sharon would call me back regarding my refund as the call center agents were not able to assist me with my query. But apparently, the so-called Sharon is always in a meeting and never ever available. That is very, very strange.

Company: SA Roadlink
Country: South Africa
City: CAPE TOWN

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