Kulula.com
Wrong Booking dates

I booked a flight departing on the 24th December returning on the 26th December 2013. I received an SMS informing us that the flight returning has been changed from 21:30 to 21:55 returning on the 26th JANUARY 2014. Then querying the return date the supplier would not budge to acknowledge that an error accoutred with the dates changing from December to January. After investigating the confirmation received it did indeed state the 26 January.

My complaint is that after taking our money in full they have the power to change times as they please, but there was clearly a system error after I know in my sober mind that we are only traveling for 3days, why would I click on the next month in a next year to select a date one month later.

After paying an enormous amount for these tickets they are now claiming more money from us to move the booking.

Thank you,
Charmain Botha

Company: Kulula.com
Country: South Africa
City: Johannesburg

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