SAA
Luggage recovered

Two weeks ago, I travelled on Airlink to Joburg from Maritzburg. On arrival at my office, I realised one of my suitcases was not in the shuttle. I returned to the airport and it was nowhere to be found., I phoned information, lost property for 4 days to no avail. I had recalled taking the luggage at the baggage conveyor belt, and accepted that it had been outside Domestic Arrivals while waiting for the shuttle. After opening a case and making an arrangement to view CCTV footage, I received a call from Airlink. They had my bag, hadn't noticed any luggage tag so had put it to one side. After two weeks, decided to look again and a young proactive staff member located my luggage tag with my cellphone number! Even if it started off badly. this was fantastic news. Congratulations on following through and persisting..excellent customer service

Company: SAA
Country: South Africa
City: OR Tambo

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