SAA
SAA Poor Services

I am still in awe at how SAA does not take any responsibility whatsoever when they are at fault for losing their customers luggage.

I missed my 16;55 flight to Durban from Johannesburg on the 6th of July 2013 and understood that I had to pay R200 for penalties and ensure another flight leaving at 20:45.

I landed after 22;00 in Durban to only find that my luggage had not reached King Shaka and my travelling diary was in my luggage, it contained the address of where I had been booked to stay and the contact details of the people i had to contact that would arrange for my pick up from the airport.

I do not understand why does SAA not have a system that accommodates their clients when they (SAA) have lost their luggage. Be it a shuttle that takes them to where they have to be, phoning services, or even ensure that they have somewhere to stay if they are the cause for the customers problems.

I was in tears at the airport and was helped by a man who also had lost his luggage, he stayed with me till almost midnight and helped me find the place I was supposed to stay at.

When the SAA employees who work at the baggage area did nothing to help a nd told me to sort myself out.

Company: SAA
Country: South Africa
City: King Shaka International

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