Kulula.com
Appaling Customer Service

I had booked online as I have always checked on line (please refer to historic data with SAA and Mango and Kulula) on the 6th October 2013, flight number 516 return from Durban. I arrived at Lanseria international at the Kulula boarding to print my boarding pass (as I always check on line) at 10:50am and my flight was scheduled to leave at 11:20. I had hand luggage only that's why i check in online and why I came to Lanseria. I was told by the Kulula consultant that he couldn't find my online checking and I could not board the flight. I subsequently had to pay another R500.00 to get another flight at 14:20pm. There was another customer who had to endure and suffer the same faint as myself all because they failed to realize that as customers we not and completely comprehended that Kulula had overbooked the flight and now we are suffering the consequences. As per the consumer act this is now illegal to do so if there was an error on their side I feel Kulula should have been honest and not say they can't find my booking. I am very upset as I have now missed an important meeting in Durban and as a valuable client i feel cheated as nobody even tried to assist me.

Company: Kulula.com
Country: South Africa
City: Johannesburg

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