Airports Company South Africa
Don't rely on ACSA flight ETA updates on website

On 4/9/2013 I went to meet passengers on VS601. Having had experienced problems with flight information previously I checked on arrival time on both the mobile app and on the website. At 8am it showed the arrival time as 08:45. On arrival at the airport the board stated 10:55. I went to the ACSA customer service office where Kwetsimani Mthembi was totally disinterested in assisting me and said I must email my complaint. When I insisted on an answer she said that the only time they were informed by Virgin that the flight was arriving late was at 08:07 when they updated the website. When I said it is impossible to be 2 hours late if the info was correct 45 minutes earlier she responded that there must have been a problem in the air. As I was unhappy with her belligerent attitude I asked to speak to her supervisor who again said it was Virgin at fault. I went to the Virgin office who said that the delay was on departure and that as per their standard operating procedure ACSA has been advised of this fact several times. So as this has happened to me before with different airlines does ACSA blame all the airlines rather than looking at their own procedures.

Company: Airports Company South Africa
Country: South Africa
City: OR TAMBO

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