SAA
When your mistake becomes my mistake

I missed a connecting HK flight because of SAAs delay. After hours of confusion and no sign of proactive help from SAA I spoke to the person in charge at the International ticket office. while explaining the situation he kept telling me that because it was a technical issue it wasn't there fault. I was never against the first delay, merely asking why they didn't delay the second for us to board. Watching this man talk to me in such a condescending way with his finger waving in my face infuriated me. No apology, no 'I understand' or "Im sorry" just an acknowledgement of the inconvenience. Clearly threatened when I swore once saying he is treating me like he went on a rant about my foul language and lack of respect. I then asked for his name, he refused, his position, he refused. He then told me to leave saying "Im done with you" and walked away. I tried to speak to him again and he literally ignored me. Dealing with a helpful employee later I managed to get rescheduled and got the bad employees name. It was Muhlaba Maringa and he was the team leader at the international ticket office. I worked as HR on Royal Caribbean and he would have been fired immediately for the same act

Company: SAA
Country: South Africa
City: OR Thambo International

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