Ibis Lodge
Bad attitude from owne

We wanted to book accommodation in Durban for the December holidays. We used Travelground to make the booking at Ibis Lodge, but saw some complaints on the website of Travelground. I phoned Jeanette, the owner of Ibis Lodge, and enquired into the complaints. Immediately thereafter I received the following message from travelground:
Good day,

I just received a call from this establishment and they say that your husband called them and they said that he saw 3 reviews on TravelGround that their establishment is dirty.

They feel quite offended now and they do not feel that they would like to accommodate you anymore.

I do realise that there are infact those reviews on Trip Advisor but if the establishment does not want to accommodate you then there is unfortunately not much I can do about it.

I do apologise for the inconvenience. Would you like me to source alternative accommodation for you?

Kind Regards,
Chantell

Chantell Vaughan
Booking Agent
Direct: 021 200 7578 | Company: 0860 022 102 | Fax: 088 021 702 3753
[URL Removed] | @travelground | [URL Removed]

Company: Ibis Lodge
Country: South Africa
City: Durban

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