SAA
Mimmy gives advice contrary to consumer act

On 27 August 2013, Mimmy Tlokwe gives a I dont give a attitude about good customer service and hangs up the phone. After explaining that a babys pram has been damaged at the airport and the client has been sent from Capetown to Durban then Johannesburg to claim her money-and that we are awaiting a claim form to claim the damages with proof of invoice, still no attempt by Mimmy Lokwe is made to email the claim form. As explained to the underqualfied, incompetent Mimmy Tlokwe, she doesn't even have the common decency to assist the client in a professional manner even cleaners at SAA has manners but not mimmy instead she shouts on the phone as if basic training of serving the client is an impossible learning curve for her yet she has been appointed in a supervisory position-probably with qualifications that still someone else can do better at or no proper training at all (makes a person wonder has SAA lowered their standards in appointing people whom are incompetent). A note to Bali Mabena (manager to Mimmi), please give Mimmy Lokwe training on her interaction with clients as she is a highly inefficient and an incompetent individual. A thank you to Ms Mabena for your approach

Company: SAA
Country: South Africa
City: Johannesburg

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