Greyhound
No Respect for Passengers

On Sunday, 30-Jun-13, the 23:15 bus from Durban to Johannesburg only arrived at 00:15am. This was a major setback as my wife needed to be in Joburg in the morning to go for an important meeting/interview which she missed. When the consultants at Greyhound Durban were asked at 23:15pm (on Sunday) as to where the bus was, their only response was that the bus will be here (with an attitude response). Passengers had to wait with no apology whatsoever from Greyhound from 22.30 (schedule time to arrive at the bus terminal) till 00:15pm. For a bus service that's supposedly is the best in South Africa, they have failed their clients. We might as well drop them and focus on their competitors.
On top of that, I booked the ticket for my wife (Seat 4D). When she got to the bus terminal to collect her ticket, she noticed that the ticket seat number changed to 1D. Now that is utter nonsense and means that Greyhound needs to upgrade their systems.
Please can I ask that you recruit people who know and believe in customer service as opposed to staff members who think everything is a joke > Especially their call centre staff who give bad service everytime we call to book tickets.

Company: Greyhound
Country: South Africa
City: Durban

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