Translux/City To City
1HOUR 3o minutes

Dear Peter,

I'm writing this email to inform you that my mother in law (V. Machogo) and my 3year old son (O Ngobeni) Ref LSR665 &LSR666 were on a bus that was supposed to have left Bloemfontein at 04:45am arriving in Johannesburg at 09h55am on the22nd of June 2013. But the i was informed that the bus only arrived an hour and 30minutes late at the departure point (bloemfontein). I had booked a meter cab to collect them, and due to the delay I had to pay an extra fee for the delay that was caused by Trauslux, I need to understand as to who is supposed to pay for the extra 1hr 30 minutes, and the whole inconvenience? I am not impressed with the service that we are receiving from translux as this is not the first time this is happens.

I wrote an email to their customer care line and no one has contacted me.

I would really appreciate it if someone could deal with this matter and get back to me.

looking forward to getting your intervention on this matter.

Company: Translux/City To City
Country: South Africa
City: BLOEMFONTEIN

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