Sleeping-out
Cancellation Charges

Recently made a booking with this service in good faith, attending an a concert in the area. Unfortunatly the venue has been changed by the promoter. Due to a SAPS order!

Not only are we hit by a cancelation charge but an admin fee as well! This goes against the Consumer Protection Act, which states "If there is more than enough time to find a new buyer for the hotel room or air ticket, then the cancellation fee should be paid back almost in full." Not 70% plus a 13% admin plus VAT.

Now out of pocket by over R850 for one nights accomodation.

Their arrogance is proven in the previous responses to complaints.

I expect no actual response, but it's good to highligt poor customer service in light of an event beyond control of the purchaser.

Company: Sleeping-out
Country: South Africa
City: Cape town

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