Vodacom
Passing the Buck and Lying

I went into your Canal Walk Customer Services center on Sunday 21 April 2013, to request a cancelation amount on my account as I want to change to Cell C. Cell C's offering on the iPhone 5 are far more attractive than what Vodacom is offering. The consultant at Canal Walk encouraged me to provide Vodacom with an opportunity to match the deal, and this is where the breakdown in services (and I would like to articulate it far more descriptively) started. I received a sms on 21 April 2013, acknowledging my request with reference number S3-TNT95-5O40. On 22 April 2013 I received a further sms acknowledging it again and indicating that I will be contacted within 1 working day. Pertinent to point out is that to date, other than a call received from Vodacom Canal Walk on 29 April 2013, I have made all the calls - not one single call from Vodacom. The person's name that "signed" the sms dated 22 April 2013 was Carolanne Ackermann. I have not had the privilege of speaking with this person as she is always unavailable. Subsequently I have made countless calls to Vodacom's Retention Department, and executive office. No reply - what to do. Vodacom, you are the worst!

Company: Vodacom
Country: South Africa
City: Headoffice

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