Vodacom
Pure laziness and unwillingness to assist

I spoke to a guy this morning to activate my Caller ID, he asked me his securiy questions being ID number, bank name and type of acc, and billing address. I gave him the first 2 (technically 3) with no hassle but told him the billing address might be one of 2 options and I gave him both. Mr Arrogant then goes on to tell me that I need to call them back once I have definite answers, which is absurd and just shows how some people are incapable of thinking outside of the box! I told him that surely he could ask me other questions but he was so dimwitted that instead of trying to find a solution he arrogantly terminated the call by thanking me for calling and stating that he could not assist further
Lo and behold I call back and I give the same story about the billing address to the lady who was assisting me and she simply says 'give me the addresses ma'm and I'll confirm if what you give me is on system' which it was!! So we proceeded from there and boom my query is resolved. Now I ask... is what she did rocket science? I want Vodacom 2find out who this fool is, simply so he can get some coaching on customer service. He needs to learn that aggravating callers is not why he was hired!

Company: Vodacom
Country: South Africa
City: Call Centre

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