Mtn
MTN's service/ system not improving

I spent loyalty points on a 24 hour uncapped data bundle, and immediately after receiving the sms that it was loaded onto the account, I started downloading. A few hours later I was cut off from using MTN services.

After investigating this, I found that the service actually had to be "activated" before it could be used. I also discovered many other complaints regarding this issue had already been posted in the previous years. Later that evening (after being cut off by MTN), I "activated" the bundle and received an sms stating that the bundle was now active, but was unable to connect. I receive monthly sms's stating that 75mb worth of data has been loaded on to my account, and I never have to "activate" it, so I assumed the service was already active.

The main issue is that I had been cut off due to exceeding the credit limit of R3010, by incurring costs of over R7000. I did not receive ANY notification that I was close to exceeding the limit, or that the limit had been exceeded. Further still, MTN's system still allowed the costs to exceed the credit limit. If system is able to track how much data you download accurately, how can it not determine when the credit limit is reached?

Company: Mtn
Country: South Africa
City: Johannesburg

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