Vodacom
Night Owl Data Not given on Bogus excuse

I have a myGig10 data contract with router for R799 Per Month

I am supposed to get 10Gig anytime data and 10Gig between 0:00 and 05:00 am.

This is the main reason I got this package and contract.

But I am only getting my 10Gig anytime and NOT my 10Gig Night Owl Data

Long story short here is the links for the vodacom website

[URL Removed]

and

[URL Removed]

supporting my case.

After reporting this to vodacom on 082111 with reference numbers S3-TNW20-05T46 AND S3-TNX28-8ZMRI

They came back to me saying that promotional packages are not entitled to receive Night Owl

Firstly I also have a 3Gig PROMOTIONAL package and I get Night Owl on that
All the Vodacom website details says I get Night Owl
The consultants on 082111 say that I am supposed to get Night Owl
Nowhere has anyone told me when I got the contract that I will not get Night Owl
Nowhere on Vodacom's website does it say that Promotional Packages are excluded.

I do not require lenghty apologies I just want it fixed

Company: Vodacom
Country: South Africa
City: Johannesburg

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