Vodacom
IT REALLY IS STRANGE HOW VODACOM DO BUSINESS

I upgraded my contract in February this year and took a Nokia Lumia 820.And my experience with Vodacom has been rather DISASTROUS. Most recently, I had an unfortunate incident with my handset and cracked the screen. Given that, it is still under "WARRANTY". Worried-Less, I took it for repairs at VODACARE, where I regrettably learned the "WARRANTY" does not cover any physical damage, especially the screen (NB: NOTHING WAS COMMUNICATED TO ME WHEN PURCHASING!), otherwise i could have taken a comprehensive insurance as a cover, given the sensitivity of nowadays handsets... As it stands, i am invoiced R1600.00 for repairs on a handset that is still under "WARRANTY!! & taken for repairs". Ma deepest pain and question is... Is it a normal practice for Vodacom not to explain in details to customers what warranty terms & conditions entails instead of being in a hurry for a quick sale??? M seating with a tragedy (R1600.00 LOSS) that could have been well prevented only if your employees were loyal to their work. On earnest conditions, I am simply advising the public in context to stay alert of how Vodacom do businessSTAY ALERT, PLSE! "

Company: Vodacom
Country: South Africa
City: Rustenburg

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