Telkom
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I've ordered a 4Mbps DSL installation in early April. Being unable to install on the first appointment, the technician insisted a conduit pipe be installed first. On the second booking, after having such in place, a technician installed and connected the line, also advising that 4Mbps would be unachievable, given the state of the infrastructure that needs replacing. After bearing with the intermittent line for two weeks, an infrastructure team came to assess the situation and a new pole with cabling was installed on Monday, 22 April, now unused since the line still requires transferring onto the new infrastructure. That appointment was agreed for this afternoon, even though the appointed technician called me earlier questioning the validity of the booking. He failed to pitch and, after speaking to his supervisor, I was assured another technician will sort it out. He never pitched either. Like many, I too have a day job and can't slip out early every other day, or arrive only in the afternoon. You're a communications company but fail to communicate between departments. Please please please just assign some accountability and sort this out once and for all!

Company: Telkom
Country: South Africa
City: Randburg

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