Vodacom
Please HELP!!!

I recently took out a contract from Vodacom. On the 4th of April, my phone fell and the screen damaged.

Because I did not have insurance at the time, Elia Nhuvunga asked if I still wanted to repair my phone. I asked him TWICE if I could pay off the repair on a monthly basis before accepting the quote. He confirmed and I made a decision to repair my phone based on that information.

Now, AFTER the repair, all of a sudden I should pay the whole amount before or on the day of collection.

The reason why I asked Elia BEFORE accepting the quote, was to make an informed decision. I would not have accepted otherwise!!!

Look forward to my complaints on every and all platforms if this does not get sorted NOW!!!

Company: Vodacom
Country: South Africa
City: Menlyn

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