Mtn
Customer service failure

I upgraded my contract early March and received my new device 10 days later. My device did not work to my satisfaction and I contacted the corporate call centre (as I am a corporate client). They arranged for the courier to collect my device which was just over two weeks ago. In those two weeks I have made numerous calls to follow up as I am without my usual number and will be paying a debit order this coming week for a phone and account I am not able to use. I advised the consultant of my alternate telephone number each time I called as my 083 number is currently out of use (the sim card does not fit into the spare phone I have). Each time I called I was advised that the matter will be escalated and that someone would call me back to provide feedback and answer my questions. To date no one has called me back. The last excuse I received was that there is a backlog with returning calls and that I must please be patient - unfortunately for that consultant, that is not acceptable to me and I have no where else to go as my escalated query seems to land on an unmanned desk...

Company: Mtn
Country: South Africa
City: Cape Town

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