First National Bank
Double Trouble

I purchased a Smart Device through FNB. All went well and the device was delivered. I was very pleased with the efficient service. A day or so later I saw on my online account that I have been billed twice for the device. I contacted the smart device hotline and brought it to their attention. The query was escalated and someone called me back to say that they are aware of the double billing and will fix it. Two weeks later the double entry still appeared on my account. I contacted the smart device people once again and the issue was escalated once more. I received a SMS on the same day (25 Sept) to say that the wrong entry will be removed that day. It is now a week later and my account still reflects that I owe FNB for both devices. I now have to make provision for two debit order withdrawals from my account as I do not want my credit record tarnished.

Company: First National Bank
Country: South Africa
City: Smart Device Purchases

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