Telkom
Account option changed without permission

"Your escalation reference number is ARS 223849.
We apologise for any inconvenience caused." This was the message received by Telkom in March 2013, the final result, Telkom had placed us back on the prepaid option & we were given credit on our line for the inconvenience caused. Thus I was totally surprised when I yet AGAIN received an account from Telkom saying that I still owe the outstanding money and will be blacklisted!!!
Please can Telkom get their story straight, if you can't sort out the problem then discontinue our services but we will not pay the R200 per month option you have placed us on as we NEVER gave permission for this to happen.
The bill is now R800! Why did they change us in the first place!!! We refuse to settle the account as this type of service in unacceptable. I have received messages on my telkom line threatening to be blacklisted and that our services will be discontinued. Why are we the victims when the error was made by Telkom??

Company: Telkom
Country: South Africa
City: CBD

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