Mtn
Wrong information by call centre agent

I phoned the MTN call centre on Monday 15 April to add a sms bundle to my current contract. The lady who answered the phone said that she can activate it, but it will mean that I will lose the 25 free sms'es I allready received as part of my contract. I told her I don't understand, it is not that MTN will let me pay less if I do not receive the free sms's anymore. In that case, she said - I must phone every month to activate the sms bundle and only then I will still receive my free sms'es. She then put me on hold and said she did activate the bundle with the free sms'es, but the network does not allow it and if my free sms'es do not work, I must remember our conversation about losing the free sms'es when activating a bundle. I took a reference number for this call. I phoned about 2 hours later and spoke to somebody else who said that I do not need to worry, I will receive my free sms'es and my bundle sms'es. I cannot understand why I was told to different stories by the same Call Centre. I also took a reference number for the second call. It worries me that the people in the call centre gave wrong information to the customers.

Company: Mtn
Country: South Africa
City: Call centre

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