Cell C
CELL C quite willing to to their customers

After a Cell C insurance claim for 2 X Samsung S2's that were out of my office, I was called concerning the claim. The person left a standard call center call back number which returned my return to the helpdesk who emailed her to call me back. She did not. I had to follow up only to be told what my options were for handset replacement. All options were a downgrade on what we had and we were told the insurance would replace like for like. The agent told me they had no stock of S2's. After complaining I was told they could look in the warehouse because now suddenly the system was down. A few hours later I was told I would get S2's that had been found in the store. This is blatant lying trying to get me to accept less. A customer care official called later to make excuses and try and justify their initial attempt to get me to accept S3 mini's. This guy was so lost concerning customer relations ethics he had no apology for the lying and no apology for their tardiness. He only had excuses for their behavio

Company: Cell C
Country: South Africa
City: National

  <     >