8ta / Telkom Mobile
Incorrect cancellation/billing and no internet

Hi There 8ta

Unfortunately I have gone from an 8ta lover to an 8ta hater! I have had a 10 gig internet 3G sim with 8ta for almost two years, and was cancelled due to a "system error" and was notified it would be corrected ASAP. After 15 days or more of no internet, I proceeded to cancel my contract due to bad service.

Now I am liable for an R800 cancellation fee??? I am not happy with the systems and accounts department an have quoted my references numbers below:

4029115
4016079
4032550

I hope this issue is resolved soon!

Regards

Garry

Company: 8ta / Telkom Mobile
Country: South Africa
City: Call Center

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