Mtn
Poor feedback

Hi I would like to complain about the poor service from the Woodmead MTN. I had returned 2 Samsung Galaxy S3 phones in the space of a month since upgrading my contract. I was issued with a new handset initally but it gave an issue with not starting up after I charged it. I took it in to the Woodmead branch and was told it needs to be assesed by the MTN Repair Centre in order for me to get a replacement phone. This has been 2 weeks now and I haven't even got any feedback since then. I had to go numerous times to the branch to find out the status after being promised feedback but nothing has been done!!!

My patience is growing thin now and I travel alot and need my phone as it is an essential tool used for my job. I honestly don't think it takes more than 2 weeks to assess a phone given the fact that it states on the OBF forms the Samsung and some other leading manufacturers have dedicated technicians for certain manufacturers.

Being a loyal client of MTN for 6 years this utterly disappointing.

Company: Mtn
Country: South Africa
City: Woodmead

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