Telkom
6 Months and counting for Business phone lines

Mapleton Lines. 415462-41 project 1000145261
Moving offices scheduled date for go-live 7 Jan 2013 (Applied in Oct 2012)

Oct 2012 - Applied for business lines PRI
Oct 2012 - Site meeting
15 Nov 2012 - Site inspection
23 Nov 2012 - Site sign-off
Nov 2012 - Concluded application
Nov 2012 - Planning dept approval
Dec 2012 - @telkom finance
Dec 2012 - need to upgrade the exchange
Dec - approval for exchange upgrade
19 Dec - Sent to escalation.
phoned 20 times
11 Feb - Contractor appointed to install fiber (trunking already underground)
12 Feb - Told, delay till 25 Mar (told them not acceptable)
13 Feb - Told, busy joining fiber
22 Feb - Contractor on site haul the fiber
26 Feb - Told haul done & don't have materials to close joint
4 Mar - phoned for update.
5 Mar - Told that the NIP Infr team, no material to close fiber
14 Mar - Inspect site. for OLS
18 Mar - Chased up, nothing
19 Mar - OLS done
27 Mar - Phoned the escalation mgr, said 99% done, would get back... waiting
3 Apr - Mailed... nothing
5 Apr - Mailed... nothing
8 Apr - tech onsite, found port duplic sent back to planning
10 Apr - Sent mail, no response
11 Apr - Phoned, get back to me, but nothing
14 Apr - Today, waiting

Company: Telkom
Country: South Africa
City: Boksburg

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