Virgin Mobile South Africa
Cancelling a contract turned into a nightmare

5/02/11: Virgin Store Canal Walk - enquired when my contract expires and the process. Response: 11/03/11 and I should come back then.
5/03/11: returned to store to cancel contract. Respnse: I should call the Cancellation Dept in office hours and turnaround time is 30 days (not mentioned with previous enquiry).
7/03/11: Called Cancellation Dept and spent almost an hour on the phone (received some threats) but was ensured contract will become pay-as-you-go on 11/03/11.
26/03/11: Call centre said contract was still active
4/04/11: Emailed complaint to call centre
6/04/11: Spoke to Thami who promised to cancel contract
4/05/11: Spoke to Moalusi who finally processed cancellation (3 months after my first enquiry)

Virgin still wanted to take payments in June & July 2011. I stopped the July payment as it was already 5 months after my first attempt to cancel my contract. In 2013 I still receive calls from lawyers to pay the outstanding R149. My credit rating is affected because of this R149 which I refuse to pay.

I feel that I took reasonable steps to cancel my contract within time after the 24 months lapsed. I would like this R149 debt to be removed from my credit score.

Company: Virgin Mobile South Africa
Country: South Africa
City: Cancellation Department

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