Blackberry
Support service

28 February 2013 I log an enquiry that I have problems transferring backup to my new phone. After a few reply's from support my messages was just ignored until today, 7 days later I receive an email to say if I still have problems I must phone their international support call centres.
Client service response only after a week?? Hoping any one reading the message has better luck with this support site and really experience better service. If they contacted me the next day or within 48 hours you might still get the feeling they there to help but not a week.
The new phone I received in December 2012 was sent back due to keypad problems from day one and the new phone was replaced with a refurbished phone?? Great, you buy a faulty new phone and receive a refurbished phone back??
I have no words for a company knowing that their opposition out there is very big supplying this type of service. I don't see the company making in in the long run with this type of back up service.
I'm still shocked and did not expect this from a global company. I have to take this complain to other sites as well that other customers can think twice doing business with BlackBerry.

Company: Blackberry
Country: South Africa
City: Cape Town

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