Vodacom
Never come back - I don't spend enough

On a previous occasion I posted a complaint of how sales don't have product knowledge. Vodacom promised to have a consultant call and apologized. BUT no help.

I keep asking to call me - no-one does, so I call and am advised to call Headoffice in JHB which turn out to be: Vodashop. They cannot help me either. I am told I cannot do early upgrade as I do not spend R800.00 in this line... regardless of the other lines I have on my account.

I want to upgrade early AWAY from Blackberry (poor service) alternatively: please buy my phone from me, I will buy a Android handset that actually works.

So... the only resolution I come to: Vodacom does not want to keep this customer.

Company: Vodacom
Country: South Africa
City: Call centre / Jeffreys Bay

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