Telkom
Bad Service

I had a telkom adsl line installed at house in September 2012, the only bill that i received from telkom was in October / November 2012. Which i constantly called telkom about an account for which i can pay my bill on. In January 2013 my line was disconnected and i called telkom several times to hear why i'm not receiving a account for it but the staff at the call centres kept telling me its in the mail. On Friday 5 April 2012 i phoned telkom again to inquire about a bill on which the operator in call center emailed me a bill and i paid the amount. After paying the amount i contacted telkom again and informed them that my bill is paid and i would like my line reactivated. The lady then told me that no payment is reflecting on my account and i need to wait 72 hours till they will reactivate the line. On Monday 8 april 2013 i contacted telkom again to check if payment is reflecting and if line will be reactivated with in the following 24 hours as i need the Internet for work purposes. They then put me through to a activation department whereby i had to hear that i need to reapply for a line. I never cancelled any line so why all the p.t and expecting me to pay for negligence?

Company: Telkom
Country: South Africa
City: National Call

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