Telkom
Account double billed and line suspended

I received a double bill for our ADSL line (around R800).

On the bill it states that if this is incorrect or has been resolved please ignore.

Knowing that I had paid for December, I paid the single amount for January (R399).

I have proof of payment for both December and January.

Now the line is down and we can't connect to the Internet.

I phoned Web Africa (our ISP) and they informed me that Telkom has suspended my line.

I've been trying to get through to Telkom ever since, and am now at a point where I've been waiting for over half an hour just to get through to the billing department.

Someone from Telkom needs to phone me to sort this out.

I am absolutely appalled by this bad service and don't think I should have to pay for the days I've been without ADSL, let alone for a reactivation fee, which I've heard is standard.

Company: Telkom
Country: South Africa
City: Cape Town

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