Vodacom
Vodacom treats me like a 2nd class customer. Why?

I called the call centre to inquire about an incorrect Blackberry Service debit. I upgraded at the Vodacom shop during February 2013. They concluded the upgrade with all the relevant changes to my account, in the store. Or so I thought. In fact I am still being billed for services which I now longer am able to use. I upgraded to Samsung and are now on the LTE network. Big was my surprise when both the agent and his manager called Peter sent me back to the branch - 'because they made the mistake and they must learn from their mistakes'.
The service was cancelled eff today not backdated. Agent and manager refused to arrange the refund. I requested to speak to the Call Centre Manager. Peter told me there are too many and they are in a meeting and he is NOT ALLOWED TO DIVULGE their direct contact details. I needed to call 082 111 again...
When I demanded the direct details Peter said he will request the refund. This is after spending 25 minutes 'fighting' about my refund. I have now left a message with Peter for Mr Peter Martin, who was in a meeting untill 9am. It is now 9h15am, still waiting.
What a shoddy way to treat customers. With a bad attitude.

Company: Vodacom
Country: South Africa
City: Cape Town Call Centre

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