Mtn
Unsatisfactory service delivery!

We opened 2 new contracts with MTN, Calvin, 4 weeks ago - to which he is yet to forward us copies of the signed documents or confirmation of the delivery of one of the devices and sim cards. The delivery date was promised (and confimed via email) to take place prior to 27 March. As discussed with Calvin, the device the client is currently using can not make or receive calls. In addition to the above, the device and sim card that was delivered to the other client on the 25 March was issued with the prior clients sim card, who is now forced to use a cellular number which does not belong to them. The implications of this gross negligent error is simply unacceptable. Both sim cards were due to be ported overnight on the 27 March. Although Calvin was unsure whether this took place and informed us that if it wasn't done then it would be effected on 2 Aprill, which is not the most professional answer one would expect in a highly technological world from a company of your calibre. We are still awaiting a reply to various emails sent and calls made to the salesman in question. The MTN call centre is even worse if that's possible. We require urgent intervention from senior management!!!

Company: Mtn
Country: South Africa
City: Mount Edgecombe

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