Afrihost.com
Empty promises

On March the 7th we've logged on to Afrihost to connect our company's internet through them. The first day was smooth sailing, we were promised that everything will take only a couple of days. Since we did not receive any feedback I started to phone and every time I called, I received a different story. One month later fed up of waiting I phoned Afrihost again. First I spoke to Khulile and was told to call Telkom myself. Out of frustration I did and was told my line will be converted within 2 to 7 days.(Extremely disappointing since I thought the reason for using Afrihost is so that I do not have to deal with Telkom). I then phone afrihost back to inform them and provide them with the reference number. I then spoke to Emmanuael he then told me that my internet line was logged in to be a 20mb/s line (weird since the invoice was for a 10mb/s line), he transfered me to Eugene (Telkom Manager) he gave me a different story but promised me that the problem will be fixed within 5 days, and now I'm receiving texts saying that my problem can take up to 6 weeks to be solved. I phoned in and no one with the name of Eugene works at Afrihost as a Telkom Manager.

Company: Afrihost.com
Country: South Africa
City: ADSL

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