Mtn
Lack of knowledge of MTN Staff

I called the MTN 808 call centre to activate the me2u transfer service on behalf of my husband (his cell contract). He has almost R2000 worth of airtime accumulated on his account and we wanted to know if it was possible to transfer some of that to my number and to our kids numbers.

I spoke to VARIOUS people, ALL of whom confirmed the me2u service would allow that. I SPECIFICALLY asked whether he would not be charged over and above his subscription and every person i spoke to said no, it would definitely come out of his airtime credit and there would be NO additional charge. i even went so far as to call back and verify this before the service was activated! I was VERY careful to double and triple check this because we did not want any nasty surprises come month-end.

Well it shouldn't surprise us but once again, MTN staff gave us the WRONG information because lo and behold, this month's account is R266 more than it should be and the amount reflected on the statement is for MTN me2u transfers! This is SO infuriating! MTN needs to really train their staff better on their products, their lack of knowledge ends up costing US money!!!

Company: Mtn
Country: South Africa
City: National

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