Multichoice
Disgusted with service and lack of knowledge!

I am mortified with the poor service delivery, lack of knowledge and unwillingness to assist and understand a customer query and complaint by Multichoice call centre agents as well as team leader. I called in on the 07.03.2013 to have my account activated i called in four times spoke to different people (Chanelle, Tebogo, BalungileNosipho), first i had to settle my account of R95 which i did. then they wanted me to pay my premium before they activated my account which i said activate my account and i will do the transfer the team leader babalwa refused to contact me back and was very condesending. I am a loyal DSTV subscriber for more than two years. (no space for full complaint)

So from my side I say "THANK YOU BUT NO THANK YOU MULTICHOICE":

1. For costing me money
2. For costing me time
3. For treating me like a child and a bad payer
4. For making me feel like a loyal subscriber (Yes I am being facetious)
5. For listening (Yes I am being facetious)
6. For making my experience with you disgustful
7. For you lack of customer focus
8. For your staff who are not client centric and knowledgeable
9. For you your team leaders who cant lead by example

Company: Multichoice
Country: South Africa
City: Call centre

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