Vodacom
Vodacom implied I'm a

Today I received a call from account person questioning my integrity of my previous telecom to another account. Like I said since all calls are recorded why even call me with such rubbish. I did not say what I was implied to have.
Another of my first complaint about excessive data use due to software - turns up on repair form as something else and leaving out the reason I initially took phone in for repairs. How cool is that?

This is my second complaint against vodacom and I don't see it going anywhere. The protocol is not very efficient and only seems to delay a matter. It's very easy to respond saying we looking into the matter and we apologies for delay - but can it take more than a month to offer feedback? I don't think so.

So here's my questions
Do you actually solve people's problems or do we fall into the long wait zone?
What happens when your call accounts people put wrong info - something we did not say - on the system?
Do you listen to calls before we assumed to have said this and that?

I'd really like to know this and I'm sure their are many that would

Company: Vodacom
Country: South Africa
City: Accounts

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