8ta / Telkom Mobile
IT's fine to cut sim connection for no reason

So yesterday (26th March 2013) I got called by an 8ta representative informing/reminding me that my contract is up for renewal.

The representative informed me that I am eligible to upgrade to either the BB Z10 or iPhone5, which is all fine and well. Then came the question..."What would my excess pay-in be, as my current contract is far less than the deals on those handsets right now? ", the response? "I can't help you with that sir, please either contact a telkom-direct store or walk-in at one."

Awesome, "he even gave me contact details for another telkom-direct (N1 City 100 km away) being as my experiences with the local (Hermanus/GateWay) outlet is poor to dismal." NO RESPONSE FROM EITHER OUTLETS after I even personally called the Hermanus branch manager. THEN THE TRUE SURPRISE.
THIS AFTERNOON MY SIM GOT CUT! Why? Heaven knows. My bill is up to date, handset 100% working condition, sim picks up the networks, network signal is very strong, done EVERY CLIENT-SIDE DIAGNOSTIC TEST!!!
Im a programmer/DBA BScIT) not a Muppet. My fault ref: 4162136.
IM FED UP WITH PATHETIC CLIENT-RELATION SERVICES and QUESTIONABLE MANAGEMENT. Especially when the product is superb... when its working"

Company: 8ta / Telkom Mobile
Country: South Africa
City: Hermanus

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