8ta / Telkom Mobile
Failed to renew my contract for 3 days in a row

Was called thrice in one day by Telkom Mobile to renew/upgrade my contract. Decided to go instore and upgrade. Went to Telkom Direct store in Kenilworth, as well as the Telkom Mobile Store in Kenilworth, who had no stock. At the Telkom Direct store, Telkom's Amdocs Customer Interaction Manager software could not renew/upgrade me due to a system/profile error. This happened for 3 days in a row and all the CSR could say was sorry there's system/profile error, we don't know when its going to work. So I wasted my time, effort and petrol going to the store to renew. I think since I'm 22 months in, I might as well CANCEL the contract and never sign up with Telkom again.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Kenilworth

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