Vodacom
How incompetent must you be

To take a month to fix a portal login problem?

On 20 March (admittedly in the evening) I emailed customer care as I'd been unable to log into my portal account, this after initially trying (unsuccessfully) to in to the Vodacom app which I'd just downloaded.

On 21 March a call with the admin department was received and screenshots of the various error scenarios were provided (it changed depending on the password I tried). I was informed that I'd receive feedback within 48 hours.

The feedback that I have received... this evening (5 days, 3 working days) later is that the target closure date is 25 April... A MONTH to fix a portal login??

--- Email notice ---
Dear Stuart

With reference to service request S3-TK168-8NOU:

The coordinators are attending to your query and they will contact you with the relevant feedback. They have confirmed that the closure date has been set for the 2013-04-25 however, the feedback may be supplied before then.

We would like to thank you for your patience.

Warm regards

Company: Vodacom
Country: South Africa
City: Customer Care

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