Vodacom
Cannot Access data balance for over 3 months

Cannot Access my data balance for over 3 months on the Vodacom portal or Vodacom app on my ipad and I have not gotten a resolution from Vodacom. I keep getting 'No bundle information available". Apparently Vodacom IT Department says I have to switch off my device and on again, but that has nothing to do with the website/portal pulling data from their systems to render it into the portal.

I logged a request on 16 January and they opened an issue to look into it and when I checked the issued was closed as resolved although the problem persists. Not happy at all

View services request details for SR: S3-SEB3V-VN79Z

Activity type Activity description Create date and time
Closed 2013-01-16 13:06:01
SMS Sent Query resolved, customer feedback provided 2013-01-16 13:06:03

Now i have logged another query and hope they will assist: S3-SFJ3L-LKW6Z

Company: Vodacom
Country: South Africa
City: Online

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