Old Mutual
Lack of feedback and incompetent call center agent

On 06/08/2013 I logged in to the self service portal to amend my debit order deduction date and I received an automated email, that my request has been received and I will be informed when it is completed. Needless to say I never received any communication from Old Mutual since. On 21/08/2013 I checked on my portfolio if the changes have been effected and they were not. I phoned into the call center and explained to the agent month about my request and that my pay date has changed to month end and she told me that there is nothing she can do, I will have to phone back on 26/09/2013 to ask for another amendment. She then kept me on the phone for another 5 minutes, while she checked on something and without any notice, she put me on hold for over 20 minutes after which I hung up the call. I am very disappointed with the service/lack thereof at old mutual and the unprofessional manner in which my matter has been attended/not attended to.

Company: Old Mutual
Country: South Africa
City: Head Office

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