Multichoice
Account Problems

Two problems - I paid my account at a Checkers on 3/12/12 and because payment only reflects 48hrs later, my account was suspended on the 4/12/2012. I was told that this should have been paid on the 1st and this is my problem! On the 5/1/2013 paid my account at their office in Randburg. I was told that my account was now in credit for Jan, Feb and a credit of R230 for March. I queried this and the help desk assured me that this was correct and even printed out a statement as proof for me. Now I receive an account with an outstanding amount of R1200 for unpaid fees for February and now March?? I went into the branch and spoke to a supervisor at the help desk on the 4th March and was told that the accounts dept reconciled my account only in february and realised that they had made a mistake by putting through 2 payments instead of 1 in Dec and now I need to sort this out or else my services would be suspended? Why should I be penalized for the incompetence of Multichoice Systems and the staff that operate it?? I told the supervisor that I would be placing a comment on HelloPeter and his answer was "please go ahead" can you believe the arrogance, obviously they don't need customers!

Company: Multichoice
Country: South Africa
City: Randburg

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